Trusted by NHS Commissioners Across England

“I’m pleased to provide a testimony for the First Contact Practitioner (FCP) and Enhanced Access (EA) services delivered by Promni Health. The mobilisation of the service has been smooth and well-coordinated, with clear communication and timely implementation. From the outset, Olivia Gee and the team have demonstrated a proactive and collaborative approach, ensuring the service was tailored to meet the needs of our practice and patient population.
Our working relationship has been excellent. Olivia has been responsive, professional, and consistently supportive, fostering a strong partnership that has made service delivery seamless. Regular service reviews have been conducted, allowing us to reflect on performance, share feedback, and make improvements where needed.

The data reports provided have been insightful and well-presented, offering valuable metrics on patient outcomes, appointment utilisation, and service impact. These reports have helped us monitor progress and demonstrate the value of the service to stakeholders.

Overall, the FCP & EA services have enhanced our clinical capacity, improved patient access to physiotherapy expertise, and contributed positively to our practice’s efficiency and patient satisfaction.”

“We have had Remote First Contact Physiotherapy services with our GP surgery provided by Promni Health since the autumn of 2022. We are very satisfied with the service. The service creates additional capacity at the front door of primary care. Shreya, our remote practitioner, provides an exemplary, fully utilised service for our patients to support their musculoskeletal care. She works collaboratively with our surgery based physiotherapist and communicates well with our wider clinical team. She excels in her role and is now developing a remote osteoarthritis education pathway/group consultation to further support patients with their arthritis self-management.”

“Our Primary Care Network (PCN) has implemented a unique hybrid model of remote and face-to-face services, funded through our Additional Roles Reimbursement Scheme (ARRS) budget by sub-contracting to Promni Health. This innovative approach has been highly valued by our multidisciplinary team workforce and our patients who really appreciate the additional capacity provided by remote appointments. This hybrid model also takes into account the individualised needs of our patients who are not able to travel to our Hub as they are still able to receive expert advice remotely.

Sanjay Dahiya, for example, works two days from home and three days in practice, and we are delighted with how effectively this tailored blend of services in meeting the needs of our patients. The specialist MSK service provided by our dedicated and diligent FCP Sanjay enables us to offer flexible patient access while optimising the use of our estate space