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MSK Services

A fully managed musculoskeletal (MSK) service supporting the full patient pathway across primary care, community and Trust settings.

Promni Health delivers high-quality MSK physiotherapy that improves access, reduces waiting times, and supports demand and flow across primary care, community and Trust pathways.

The Challenge

Around 17.9% of adults in England (2024) report suffering from a long-term MSK condition

  • Rising MSK demand across NHS services  
  • MSK presentations impacting work, independence and long term health conditions  
  • Long waiting lists and referral backlogs
  • Fragmented pathways across the MSK pathway
  • Sustained pressure on secondary care

Our Solution

Promni Health delivers a fully managed MSK physiotherapy service designed for sustainability, safety and measurable outcomes

We provide:

  • Rapid access to First contact and follow-up MSK care
  • Rehabilitation and personalised treatment programmes
  • Integration across primary care, community and Trust pathways
  • Clinical governance, supervision and quality assurance
  • Data reporting and outcomes monitoring
  • Workforce stability and scalable delivery
  • System-Level Support

Promni Health supports systems at scale, including:

  • Delivery of ICB-commissioned community MSK services, including Single Point of Access (SPA) models
  • Integration across MSK pathways, including physiotherapy, pain, diagnostics and rheumatology
  • Partnership working with NHS Trusts and existing MSK providers
  • Waiting list reduction and elective recovery through improved pathway flow

How it works

1

Mobilisation


We work with your PCN or system to map MSK demand, waiting lists, and referral pathways – designing a service model that supports end-to-end care across primary, community, and Trust settings

2

Deployment Roadmap


MSK physiotherapists are deployed to deliver assessment, diagnosis, and rehabilitation – providing both first contact and follow-up care, and coordinating onward referrals into diagnostics, secondary care, and specialist services

3

Ongoing Management


We provide continuous clinical governance, pathway oversight, and performance reporting – supporting waiting list reduction, improved patient outcomes, and smoother flow across the MSK pathway

  • Paula Crake

    Operations Manager, Burnley West PCN

    “I just wanted to take this opportunity to thank you for the pain service which you provide for Burnley West Primary Care Network – this pilot has already shown positive engagement from patients who often…

  • Dr Andrea Murphy

    Partner, Woolton House Medical Centre

    “We commissioned Promni Health’s mental health service in SWAGAA PCN and are extremely grateful for the excellent support given to us by them. The management team ensured a smooth transition, maintained clear communication and consistently…

  • Dr Tim Cooper

    Clinical Director, Whitewater Loddon PCN

    A big thank you to your FCP team working in Whitewater Loddon PCN. Both FCPs are absolutely superb and a credit to your organisation! Out of all the many ARRS contracts we have had over…

  • Emma Moore

    PCN Manager, The Valleys PCN

    We have commissioned Promni Health’s FCP services since 2020. We have found Promni Health to be very proactive and responsive. When there have been teething issues, these have always been resolved promptly. The quality of the…

  • Alan Maguire

    Clinical Director, West Northumberland PCN

    Since we began working with Promni Health in November 2021, we have successfully expanded our FCP service. We are very pleased with their management of the service, the skills of the FCP team, and the…

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Why Promni Health

Promni Health is a trusted NHS clinical service partner, delivering fully managed services designed to improve access, strengthen services and support sustainable healthcare delivery.

We work exclusively with the NHS, supporting Primary Care Networks, Integrated Care Boards and provider organisations with scalable, clinically governed service models.

We operate a mature, structured clinical governance model that includes:

Our Approach Combines:

Fully managed delivery

End-to-end service design, mobilisation, governance and ongoing management

Clinical quality and safety

Robust governance frameworks, supervision and continuous quality improvement 

Workforce stability

Employed, supported clinical teams with a focus on retention and development 

System integration

Seamless alignment with GP practices, MDTs, community services and NHS partners 

Data and outcomes focus

Transparent reporting and measurable impact across access, activity and outcomes 

Scalable delivery

From individual PCNs to system-wide services across Integrated Care Systems

More of Our Services

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