Reducing GP workload and improving access through First Contact Podiatry
The Challenge
Karen was identified as frail following a stroke, with limited progression through rehabilitation services. Her family, particularly her husband, had not fully recognised the extent of her decline, making future planning and decision-making challenging.
Our Approach
Working jointly across services, we supported proactive care planning and facilitated a ReSPECT conversation with her GP. We brought together primary and secondary care teams to ensure aligned decision-making and provided space for open, honest discussions with Karen and her family.
We supported the family in understanding their role as carers and explored ways to maintain quality of life, including adapting access to activities she enjoyed such as gardening.
The Impact
The family developed a clearer understanding of Karen’s condition and future needs. Her husband was better able to process her frailty and shifted focus towards spending meaningful time together.
Care planning is now aligned with Karen’s wishes, with improved emotional support for the family as they navigate this stage.
Patient Satisfaction
What our patients say about our service
“Thank you so much. I really appreciate your holistic and relevant support to my health, mobility and wellbeing.”
Patient feedback, April 2026
“Thank you so much for your help when you came to visit me. The difference the rails have made is unbelievable.”
Patient feedback, February 2026
“Beth is a marvellous asset to your team.”
Patient feedback following assessment after a fall, February 2026
“He really appreciates the grab handles that have been installed. Many thanks for all your help and involvement – it can’t be an easy job, but it is very much appreciated.”
Patient feedback, February 2026
