We provide commissioners with clear, consistent reporting that demonstrates the real impact of our services – not just activity, but outcomes.
What we report
We provide monthly reports and service reviews covering:
- Activity and demand trends
- Access and waiting times
- Clinical outcomes and discharge rates
- Referral patterns and pathway utilisation
- Patient experience (FFT and feedback)
- Impact on GP workload
Headline outcomes
- 96% patient recommendation rate (FFT)
- 87% of patients seen without GP involvement
- 86% managed in a single appointment
- 85% face-to-face delivery within practices
Clinical effectiveness
Independent service audits demonstrate:
- Only 4% of patients required GP follow-up
- Only 8% required further FCP follow-up
This reflects safe, effective clinical decision-making at first contact.
Continuous improvement
Our Service Managers work in partnership with commissioners to:
- Run regular service review meetings
- Analyse performance data
- Identify improvement opportunities
- Adapt services to local population needs